Help Desk
| Open a Ticket | Select to open a new help desk ticket to request support. |
|---|---|
| View Tickets | Select to view your help desk tickets and their status. |
| Game Activity | Select to view account history for a specific game type. |
| Reconcile | Select to view account history for a specified time period. |
| Purchases | Select to view fund account activity for a specified time period. |
| Payouts | Select to view payout history for a specified time period. |
| Game Order | Select to view pre-ordered bingo game cards. |
| Bingo Buddies | Select to view status of Bingo Buddies. |
Customer Support & Contact Information
Our customer service representatives are standing by 24/7 at our Help Desk to promptly answer any questions you may have.
We will respond to all requests within one hour – typical response time is less than 15 minutes. Our Help Desk is located inside the Players Area (log in to access the players area).
If you are experiencing difficulties or need to contact us for any reason, please open a Help Desk Ticket.
Alternatively, you can get assistance by emailing support@BigtimeBingo.com or call us anytime Toll Free 1-800-321-7621 (North America only) or 506-2289-6528 (direct).
